Complaints and disputes

Dispute Procedure Guide

8th July 2024

Dispute Procedure Guide

Under the scheme rules, you can have your appeal heard by the Chief Pensions Officer, Strathclyde Pension Fund, who has been appointed by Falkirk Council to consider such cases. Alternatively, if your appeal relates to a decision taken by your employer, you can have your appeal heard by the person your employer has named to consider such complaints (or by the Chief Pensions Officer at the Strathclyde Pension Fund). Your employer will be able to advise of the name of the person who will hear your appeal if you decide to have it heard locally.