AVC provider (Prudential) ongoing service issues - update
Please find the letter attached here and note that annual AVC statements are expected to be around 8 weeks late.
As noted previously, any member concerns should be raised directly with Prudential (contact details below).
Phone - 0345 600 0343
Email - AVC.Admin@prudential.co.uk (emailing should be done via Prudential’s secure email facility - visit https://www.pru.co.uk/contact-us/send-a-secure-email/ for more info)
Please note - Prudential have advised that their Direct Messaging facility (accessed via online accounts) may produce a quicker response than emailing.